Fortuin Casino FAQ
If you have a question, then try out our FAQ first where you can get most of the answers you want right away. Still have a question after browsing below? Then head on over to our live chat, email, or phone support. We are always happy to help you in every way.
Who can play at Fortuin Casino?
Anyone can play as long as they are of the required of at least 18 years old and people living in the following countries are unable to play: France, Italy, Spain, Estonia, Hungary , Turkey, Russia, Portugal and USA or countries listed in our terms and conditions.
What types of games and providers are available?
At Fortuin Casino players can play slots, video slots, table games, live casino, jackpots games and more. We have a unique mix of games and providers with NetEnt, Amatic, and Microgaming offering you the best online gaming.
How do I know the bet outcomes are legitimate?
The main aspect here is that the casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. Additionally, the game providers have also been tested by an external party and you can find out more about them from their websites. The games are built on random number generators, so when you click spin, the outcome is determined at that point by the game provider and the outcome is sent back to the player. The live casino is of course all live so is the same as you would find in your local landbased casino.
How do I play for fun?
Every slot game has a play for fun mode, no deposit or login is required. Test the games and see which style, wins, animations, wilds and more you like before putting in real money. The games run identically with a real money bets and fun money, using the random number generator determine the outcome. The play for fun mode gives you a real playing experience. The Live Casino does not have a play for fun option, much like a real casino, without real chips to play with you can only watch. Please create an account with Fortuin Casino as we do have regular free spins offered for registered players.
Is playing at Fortuin Casino legal?
The MGA and UKGC have granted Fortuin Casino with licenses to offer remote gambling and as a result playing at Fortuin Casino is legal.
What are the opening times?
The Live Casino games at Fortuin Casino are available 24/7 however, some tables have different opening hours.
Can I play for fun?
Yes you can try our live casino for fun. Upon your first visit to the live casino you are given a play credit balance to use within the live casino. Of course any winings are play money as well. You can play up to 10 rounds or hands.
How do Live Casino games work?
The Live Casino is basically a high-tech studio situated on the beautifull island of Malta. The studio is open 24/7 and to participate in a live dealer game simply login to your account, open a live casino game and start placing bets.
What bet sizes and tables do you have?
The games have individually set bet sizes and as you enter the table you will see the minimum and maximum allowed bets.
Is it easy to register an account?
Yes! Click on register at the top and you’ll be on your way. The process is self-explanatory, put in your name, email, password, and a couple more details. When you submit your details then an email is sent to you with an account email activation link. This email is sent out immediately so if you do not find it, please check your spam folder. Click on the link in this email and now your email address has been validated on your account. Make a deposit and get your fortune of a welcome bonus!
Can I have more than one account?
No, you can only have one account. If you need to change your email address then contact the customer support, they will help you furthur. Using more than one account violates with our terms and conditions and will result in the accounts being locked and funds removed.
Having trouble opening an account?
Please contact the customer support agents who will assist you with creating your account. They will trouble shoot with you. Sometimes they may require a screenshot sent in so they can see the issue occurring at your end.
What is the welcome bonus?
Fortuin Casino offers a double bonus where each player who registeres is given 1553 free spins on the slot Allways Fruits. When you are ready to make an initial deposit and play for real you will receive a 100% bonus up to € 149,40. The bonus funds are credited instantly to your account.
What do I need to do to receive bonuses?
With your registered account, you will receive all bonuses which are available for your account automatically. Please keep in mind that some bonuses are offered with bonus specific terms and conditions. The general bonus terms can be found on our bonus page.
How can I play with real money only?
Go to your Account page and then visit the My Account section. On the “My Profile” page you will see a table with various settings. Here you can optout from receiving any bonus or marketing communications.
What are the PC, mobile, or tablet requirements for playing?
There are no special software downloads needed to play. Fortuin Casino is built on the latest technology which is supported by the majority of all modern devices. Not only our site itself but also the games we offer from our game providers are built with the latest technologies. This means you are not required to download any software or plugins.
Are cookies used?
Why does the game not load?
The majority of our games are using the latest HTML5 technology while some games are also using Flash and Java. For the Flash and Java games it could be that you need to allow the plugins to work. If there is still an issue the solution can be to clear your cache and cookies or simply update your browser to the latest version. If the issue remains please contact our customer support team.
I was playing a game but now it is locked/froze, what happens to my bets?
Don’t panic! All bets placed are logged on our servers. We can find and resolve the game round with the correct result of a RNG outcome. Nevertheless if you simply refresh your browser it will let you continue where you were and you will see the outcome of the bet.
When is customer support available?
At Fortuin Casino we have 24/7 support available by live chat, email, and phone.
What languages are available at customer support?
We have many support agents available who can communicate with you in Dutch, English, German, Norwegian, Swedish, Finnish, and more. Not every language is available 24/7 so if you require a specific language, please contact support and they will let you know when the next available representative is available.
Which deposit option can I use to make a deposit?
There are many options available and always more being added, log in to see the latest deposit options available. The most common used deposit options are: Instant bank, Neteller, Skrill, Visa, Mastercard, Bank Transfer, and Paysafe.
How much do I have to deposit?
There is a minimum deposit of 20 euros and for a bank transfer the minimum deposit is 30 euros.
How do I make a deposit?
Log in to your account and then click the deposit button. This will take you to the deposit page and all the different deposit options that we offer will be visable. Choose the type of deposit you want to make and then input the details as requested. From start to finish the deposit system takes only a few seconds.
Do I need to send documents to prove my identity?
There are international laws, rules and regulations that we must abide by when a player makes a deposit and/or withdraws funds. Customer support will take care of this and you do not need to worry about when you need to send in documents, they will inform you.
What are Fortuin Casino’s bank transfer details in order to make a bank deposit?
The Fortuin Casino bank account is in Malta. Account name: L&L Europe Ltd. Our Address: 26 Ghar Id-Dud Street, SLM 1573, Sliema, Malta. Name of bank: Bank of Valletta, 45 Republic Street, VLT 1113, Valletta, Malta. Bank Account Number: 400 21829 631. IBAN: MT02VALL22013000000040021829631. BIC : VALLMTMT
How long does a withdrawal take?
We process you withdrawal request during working days within 24 hours. The full processing time depends on the withdrawal method selected and can take up to 5 business days. For a bank transfer withdrawal this typically takes 2 days.
Do you charge money for withdrawals?
No! We do not charge any fees for making a withdrawal. If you make a deposit and withdrawal daily, then we may ask to change this pattern to less frequent withdrawals or charge a processing fee. This is all done up front. The key issue is that we do not charge a fee for withdrawals but it does cost us money every time we process a withdrawal.
Do I need to provide documents for a withdrawal?
If documents are required, then customer support will be in touch with you to request the documents we need due to international laws that must be followed. Typically we need an identification document such as passport or national ID, a statement such as a utility bill or phone bill and proof of your payment method. More information about the verification of your account can be found on the verification page within your “my account” section.
How do I login if I forgot my password or account email?
Forgetting your password is common today, no worries, we have you covered. At the top of the website where you log in, there is a link ‘Forgot password’. Click on this link and you will be prompted to enter in your email address. Submit your email address and check your email inbox as there will be an email from us with a link to log in and create a new password. If you forgot your username, please check your emails for Fortuin Casino. Your username is your email address, so when you see the email from us then that is the right account.
How can I see all my transactions?
When you log in, go to the “My Account” section. You can find this at the top of the website with a click on your firstname. From there, a side menu shows with various options including “transactions”. Choose the Transaction tab and then you will be able to see all transactions per day, week, month or a custom period. The transactions you see here are deposits, withdrawals, cash bonuses, bonuses, login bonuses, free spins bonuses and deposit bonuses.
How do I know sending documents is secure?
We are regulated by the Malta Gaming Authority and have built this casino and systems to the strictest specifications. The information you provide is held securely and only used to verify your account as required by international laws. Additionally, when we request information, we are protecting you as the player so that the deposits and withdrawals are confirmed to be made by you and sent to you.
How can I take a break from gaming?
To take a break is very common and is made very simple at Fortuin Casino. If you want to take a break simply login to your account and visit the “My account” section. At the menu on the left you will see the tab: Responsible Gaming. Here you can block your account for a period of time or set limits.
Are my account details secure?
The account you create and the details you have provided at Fortuin Casino are protected by the most advanced security systems. We have trained staff and use the best technology to keep your details and financial transations safe. Additionally, the storing of your data has been set up with the most secure types of protection available. We do not sell or share your data with third parties.
What security does Fortuin Casino offer?
We have encryption technology to make sure that the information sent is encrypted and the storage of your data is done a similar manner. This means that the data is held in an encrypted state so that it cannot be read without the encryption key. This enables us to view your data and keep anyone else locked out.